Steve Ritchie is the CEO of Papa John’s. He took over the role of leadership in this company not so long ago, but his impact on the management can already be felt. He has done an incredible job of ensuring that the reputation of the company remains intact. After some racist utterances associated with one of its leaders, the company was quick to dissociate itself from those utterances. Steve Ritchie took an immediate step to write to the customers of the company informing them that the company had listened to their opinion and it was ready to act. The company respects its customers, and there is no way it would allow its reputation to be damaged by any person no matter who they are.
Steve Ritchie wrote the letters to the customers of the company, distancing the operations of the company from the negative conduct of a senior member. He stated that the company is bigger than any person in the company, and therefore it should be spared when anyone acts on personal motives. Papa John’s currently employs works with over 120,000 employees and franchise in various parts of the world. These hardworking men and women deserve to be considered by the customers. The success of the company is the success of the community. Ritchie wanted to emphasize the importance of supporting the company instead of bringing it down based on the mistakes of one person.
Steve Ritchie Papa John’s is ready to lead the mission that will ensure that no one will be treated in the wrong way. He has assured the customers that there will be real change that will be seen in the way the customers are treated. The direction the company will take will leave no one in doubt that they are ready to earn the trust of the customers through action and not mere talk. CEO Steve Ritchie has promised to lead the recovery process by going out in the field and talking to employees and franchises so that their views can also be incorporated in the operations of the company. The company exists because of the customers, and Mr. Ritchie is ready to recognize their role. Get in touch with Ritchie on Twitter.